FAQs
If you don’t see the information you’re looking for in our list of questions below, feel free to reach out to our team of experts info@mansahair.com
Shipping
Do you ship Internationally?
Certainly, the estimated delivery time will be displayed at the checkout and will depend on the delivery destination and the selected shipping method. If you have already placed an order, you can refer to your order confirmation email for this information. If you have further questions or need assistance, please reach out to our customer support at info@mansahair.com.
Please note that orders shipped from the United Kingdom to destinations outside the country, custom duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Custom policies vary widely from country to country, so we recommend checking with your local customs office for more information on potential duties and taxes.
When will my order be processed?
All orders are shipped within one working day (excluding weekends and bank holidays). One your order has been shipped, you will receive a confirmation email with the tracking number.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with the tracking number.
Can I change my delivery address?
If your order has already entered the shipping stage, unfortunately, we may not able to cancel it. However, please contact our customer support at info@mansahair.com for further assistance. We appreciate your understanding.
Payment
What currency is your store in?
Our store operates in Pounds Sterling (£), ensuring a straightforward shopping experience. However, you have the flexibility to change your currency preferences during the checkout process to suit your convenience. Should you encounter any difficulties or have questions about currency options, our customer support team is ready to assist you.
What payment options do you accept?
We accept major credit and debit cards, ensuring a secure and straightforward transaction process. Additionally, we provide the convenience on Paypal, allowing you to shop with ease. For added flexibility, explore the benefits of Clearpay, our buy now, pay later option.
Product
Can I get my product personalised?
We currently do not offer personalised options for our products. If you have any specific inquires or concerns, please reach out to our customer support team, and we'll be happy to assist you in finding the best product for your needs.